USF Health IS will be conducting testing of the PCIS application in an effort to strengthen our Disaster Recovery procedures.  This requires us to restrict access to the PCIS application during these testing efforts. Because of this, we request that all providers and staff log out of the PCIS application by 1:00 pm on Saturday and refrain from accessing the system until 6:00 pm that day.  Full and normal functionality will be restored at that time.

For any questions or concerns, call the USF Health IS Help Desk at 974-6288 or submit an email to support@health.usf.edu.

Please note the following:

For clinics seeing patients during this downtime period, manual procedures must be put in place.

There continues to be upgrade activity required for the GE Centricity Business Practice Management server in an effort to strengthen our Disaster Recovery platform. Because both our practice management system and our electronic health record (Allscripts) are integrated as one system we are required to restrict access to the entire PCIS application during any upgrade.

We are making every effort to reduce the hours of downtime which are required by our vendors to perform upgrades in the PCIS system.

For any questions or concerns, call the USF Health IS Help Desk at 974-6288 or submit an email to support@health.usf.edu.

The upgrade includes backing up the vCenter database. Then installing the new version of vCenter server. After that the  Esxi hosts one at a time to upgrade each to 5.1. The final step will be updating VMware tools on all of the View desktops.

This upgrade includes a new version of VMware tools, so all View pools will need to be recomposed afterwards. View pools will be unavailable during the upgrade. There will be no change in what the user sees afterwards.

We apologize for any inconvenience.

            Please note the following:

• For clinics seeing patients during this downtime period, manual procedures must be put in place.

There continues to be upgrade activity required for the GE Centricity Business Practice Management System in an effort to prepare us later for ICD10.  Because both our practice management system and our electronic health record (Allscripts) are integrated as one system we are required to restrict access to the entire PCIS application during any upgrade.

New desktop controls are being deployed to all workstations this week.  Laptops will update the next time they log into the system after the upgrade is complete.

We are making every effort to reduce the hours of downtime which are required by our vendors to perform upgrades in the PCIS system.

For any questions or concerns, call the USF Health IS Help Desk at 974-6288 or submit an email to support@health.usf.edu.

Saturday, August 4th 2012,
from
5pm through 9pm- (UTC-05:00) Eastern Time (US& Canada)

This outage is necessary to ensure a faster, more robust application.
We apologize for any inconvenience that this may cause.

For issues after this outage or for questions,
call the USF Health Helpdesk at 813-974-6288
or email learn@health.usf.edu

5pm through 6pm- (UTC-05:00) Eastern Time (US & Canada)

This outage is necessary to ensure a faster, more robust application.

We apologize for any inconvenience that this may cause.

For issues after this outage or for questions, call the USF Health Helpdesk at 813-974-6288 or email learn@health.usf.edu.

This outage is necessary to ensure a faster, more robust application. We apologize for any inconvenience that this may cause.

For issues after this outage or for questions, call the USF Health Helpdesk at 813-974-6288 or email learn@health.usf.edu.

The USF Health Patient Online application will be unavailable beginning on Friday, June 15^th at 9:00 pm until Saturday, June 16^th at 11:00 pm.  Patient Online is a patient portal that is used by Family Medicine and General Internal Medicine.

This downtime will not affect any specialty that has clinics on Saturday.

We are making every effort to reduce the hours of downtime for our EHR which are required by our vendors to perform upgrades in the system.

We apologize for any inconvenience this may cause.