Second quarter winners named for patient satisfaction surveys
Winners for the second quarter have been named based on their stellar work as noted in patient satisfaction surveys for the USF Physicians Group. The high marks earned them awards that are part of the USFPG’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.
The ongoing award program recognizes those who excelled in providing USFPG patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.
Q2-2016 winners are:
- Provider: John Ramirez, MD, Cardiology at Florida Cardiovascular Institute in South Tampa, with a score of 99.2%.
- Nurse practitioner/physician assistant: Lise Casady, ARNP-BC, MSCN, CNE, in the Department of Neurology, with a score of 99.7%
- Nurse/MA: Jen Baker, Leigh Donharl, Crista Ellis, Tara McEntarffer, Claudia Rocha, and Kelly Tehan, in the Parkinson’s Disease and Movement Disorders Center, with a score of 98.2%
- Office staff/front desk: Jennifer Brock, Alicia Hubbard, Pia Martin, and Karen Myers, at the Byrd Alzheimer’s Center Internal Medicine, with a score of 98.9%
Awards include a crystal bull for winning providers, an award that rotates among future winners, similar to the Stanley Cup for the National Hockey League. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.
Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USFPG providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USFPG providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.
Photos by Ryan Noone, USF Health Office of Communications.