Third Quarter Winners Named For Patient Satisfaction Surveys

Winners for the third quarter for 2016 have been named based on their stellar work as noted in patient satisfaction surveys for the USF Physicians Group. The high marks earned them awards that are part of the USFPG’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USFPG patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q3-2016 winners are:

  • Provider: Michael Albrink, MD, associate professor in the Department of Surgery, with a score of 98.7%.
  • Nurse practitioner/physician assistant: Lise Casady, ARNP-BC, MSCN, CNE, in the Department of Neurology, with a score of 98.0%
  • Nurse/MA: Andrea Alvarez, Colleen Gillespie, Yanira Pirela-Talbott, Mylinh Trinh, and Monia Rivera-Agard, from the Wesley Chapel Vein Center, with a score of 97.5%
  • Office staff/front desk: Sarah Mister and Cathy Rivera at the Department of Cardiology at the Florida Cardiology Institute in Sun City Center, with a score of 98.5%

Surgery’s Dr. Michael Albrink won the provider award with a score of 98.7%, here with Phil Cox and Dr. Terri Ashmeade. Photo by Eric Younghans.

Neurology’s Lise Casady, who won the nurse practitioner award with a score of 98.0%, with Dr. Derrick Robertson. Photo by Vjollca Hysenlika.

Nursing team winners from the Wesley Chapel Vein Center are, from left, Andrea Alvarez, Mylinh Trinh, Aurelia Calero, MD, Yanira Pirela-Talbott, and Monia Rivera-Agard, with a score of 97.5%. Not pictured is Colleen Gillespie. Photo by Rania Ruth.

Department of Cardiology at the Florida Cardiology Institute in Sun City Center staff/front desk winners include, from left, Cathy Rivera and Sarah Mister, pictured with Dr. Fadi Matar, with a score of 98.5%. Photo by Maria Garces.


Awards include a crystal bull for winning providers, an award that rotates among future winners, similar to the Stanley Cup for the National Hockey League. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.

Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USFPG providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USFPG providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.