First Quarter 2017 Winners Earn Press Ganey Awards

Winners for the first quarter in 2017 have been named based on their stellar work as noted in patient satisfaction surveys for the USF Physicians Group. The high marks earned them awards that are part of the USFPG’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USF Health patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q1-2017 winners are:

Provider: John Carter, MD, professor of internal medicine and chief of the Division of Rheumatology­­­­­­­­­­­­, with a score of 99.5%.

Nurse practitioner/physician assistant: Mary Mitchell, ARNP, Department of Internal Medicine/Pediatrics, with a score of 97.7%

Nurse/MA: Janeesha Acosta, Alexis Al-Jumaily, Ronda Bradley, Angel Carr, Lynne Cayce, Staci Cowles, Ana Cunningham, Christina Davis, Ron Desinor, Jennifer Eustice, Alyssa Fernandez, Debbie Fritz, Holly Hardy, Jacklyn Kalafut, Christina Odu, Rachel Riche, Lisa Weber, Natasha Wheeler, Jackie Williams and Christina Williamson, Dermatology at Morsani Center, with a score of 96%

Office staff/front desk: 3rd Floor Morsani Center: ­­­­­­­­­­­­­­­­­ Jasmine Martinez, Ana Maria Medina, Samantha Picket, Bradly Thompson, Kathy Unger, Jodi Watson and Aaron Weston, with a score of 96.2%

Dr. John Carter receives the Press Ganey Quarter 1 Top Performer.


Mary Mitchell, ARNP, holding her award as Top Performer.


From left on first row, Janeesha Acosta, lisa Weber, theresa Bonini, Ayssa Fernandez, christina Williamson, Ana Cunningham. Second row, Angel Carr, Staci Cowles, Christina Davis, Lynn Cayce, Jackie Williams, Rachel Riche, Alexis Al-Jumaliy, and Debbie Fritz.



From left, seated: Ana Maria Medina, Jodi Watson, Bradly Thompson and Jasmine Martinez. From left, standing up: Aaron Weston, Carmen Guzman, Samantha Picket, Kathy Unger and Philip Cox.


Awards include a crystal bull for winning providers, an award that rotates among future winners. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.

Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USFPG providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USFPG providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.