USF Health Honors & Awards

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Second quarter 2017 winners earn Press Ganey awards

Winners for the second quarter in 2017 have been named based on their stellar work as noted in patient satisfaction surveys for the USF Health Care. The high marks earned them awards that are part of the USF Health Care’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USF Health patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q2-2017 winners are:

Provider: Brian Knox, MD, associate professor of pediatrics and associate director of the Healthy Weight Clinic, with a score of 99.1%.

Nurse practitioner/physician assistant: Erika Dare, ARNP, Department of Dermatology, with a score of 98%

Nurse/MA: Michelle Nguyen, RN; Lourdes Artola, LPN; Noemi Alicea-Castrillo, LPN; Linda Fernandez, RMA; Nikita Johnson, EMT; Tracy McCalla, CPCS1; Crystal Morgan, RMA; Yani Pirela-Talbot, RMA; Monica Rivera-Agard, LPN; Ophelia Samuels, RMA; and Marcela Sepulveda, CPCS1 in General Surgery at STC, with a score of 96%

Office staff/front desk: Lakeland Neurosurgery: Haydee Patterson, Sandra Bellamy-Moore, Stephanie Richmond, Fran Beverage and Amanda Hutton, with a score of 97.5%

Provider winner is: Brian Knox, MD

 

ARNP/PA winner is: Erika Dare, ARNP

 

Nurse/Assistant winners are, from left: Crystal Morgan, RMA, Tracy Mccalla, CPCS1, Monica Rivera-Agard, LPN, & Yanira Pirela-Talbott, RMA. Not pictured are: Michelle Nguyen, RN; Lourdes Artola, LPN; Noemi Alicea-Castrillo, LPN; Linda Fernandez, RMA; Nikita Johnson, EMT; Ophelia Samuels, RMA; and Marcela Sepulveda, CPCS1.

 

Front Desk winners are, from left, Haydee Patterson, Sandra Bellamy-Moore, Stephanie Richmond, Fran Beverage and Amanda Hutton.

 

Awards include a crystal bull for winning providers, an award that rotates among future winners. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.

Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USF Health Care providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USF Health Care providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.