Third quarter 2017 winners earn Press Ganey awards

Third quarter 2017 winners earn Press Ganey awards

Winners for the third quarter in 2017 have been named based on their stellar work as noted in patient satisfaction surveys for the USF Health Care. The high marks earned them awards that are part of the USF Health Care’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USF Health patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q3-2017 winners are:

Provider: Jim Smith, MD, interventional cardiologist, USF Health Department of Cardiovascular Sciences, with a score of 99%.

Nurse practitioner/physician assistant: Amanda Reames, ARNP, in the Midwifery Program, USF Health Department of Ob/Gyn, with a score of 99.7%

Nurse/MA: Sally Abner; Monica Agard, LPN; Noemi Alicea-Castrillo, LPN; Lordes Artola, LPN; Susan Brandt, RN; Mitzi Ekers, ANP; Megan Etue; Linda Fernandez, CMA; Nikita Johnson, EMT; Tracy McCalla, CPCS1; Crystal Morgan, CMS; Kajal Patel, RVT; Yani Pirela-Talbott, CMA; Helen Rodriguez; Marcela Sepulveda, CPCS1; and Sheryl Weir, LVT, in Vascular Surgery at STC, with a score of 96.3%

Office staff/front desk: CMS Pediatrics: Tammy Feliciano and Laurie Lincoln with a score of 99%


Provider winner is: Jim Smith, MD


ARNP/PA winner is: Amanda Reames, ARNP


Nurse/Assistant winners are, from left: Helen Rodriguez, Kajal Patel, Linda Fernandez, Sheryl Weir, Susan Brandt, Mitzi Ekers, Sally Abner. Not pictured are: Monica Agard, Noemi Alicea-Castrillo, Lordes Artola, Megan Etue, Nikita Johnson, Tracy McCalla, Crystal Morgan, Yani Pirela-Talbott, and Marcela Sepulveda.


Front Desk winners are, from left: ­­­­­­­­­­­­­­­­­­­­­­­ Tammy Feliciano and Laurie Lincoln.


Awards include a crystal bull for winning providers, an award that rotates among future winners. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.

Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USF Health Care providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USF Health Care providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.