Fourth quarter 2017 winners earn Press Ganey awards

Winners for the fourth quarter in 2017 have been named based on their stellar work as noted in patient satisfaction surveys for the USF Health Care. The high marks earned them awards that are part of the USF Health Care’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USF Health patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q4-2017 winners are:

Provider: Nathan Brinn, MD, associate professor, USF Health Department of Pediatrics, with a score of 99.4%.

Nurse practitioner/physician assistant: Melissa Leto, PA, USF Health Department of Dermatology and Cutaneous Surgery, with a score of 97.7%

Nurse/MA: In the Department of Urology: Lauren Bamesberger, ARNP, Tabitha Blann, Sulay Flores, Valeria Gordon, Vanessa Padilla, Casey Ritchie, Carolina Rojas Zavarce, Belkis Sanchez, Julie South-Banegas, and Theresa Tatro, with a score of 95.5%

Office staff/front desk: FCI Cardiology: Mirelys Solis and Linette Stubblefield with a score of 97.9%

Provider winner: Dr. Nathan Brinn

 

ARNP/PA winner: Melissa Leto.

 

Nurse/Assistant winners: Tabitha Blann, Vanessa Padilla, Valeria Gordon, Theresa Tatro, and Lauren Bamesberger, ARNP, and Angela Jackson. Not pictured: Sulay Flores, Casey Ritchie, Carolina Rojas Zavarce, Julie South-Banegas, and Belkis Sanchez.

 

Front Desk winners: Mirelys Solis and Linette Stubblefield.

Awards include a crystal bull for winning providers, an award that rotates among future winners. Winners in the other categories choose from several award options, such as lunch with colleagues, ice cream party, a catered “Breakfast from the Boss,” a cake party, and a patient comment plaque.

Patient surveys are provided through Press Ganey and are designed to encompass the entire patient experience, from the moment they walk in the door until the moment they leave. For USF Health Care providers, the survey helps them understand what patients expect. Feedback, both complimentary and critical, helps USF Health Care providers know where they stand, giving them a baseline for implementing improvements. The information collected is used to define and design strategies that improve patient care and build stronger patient safety initiatives, as well as provide benchmarking opportunities with other large academic physician practices.