Que Hodges presented with first USF Health Culture Coin for her outstanding customer service

Chaquela “Que” Hodges, Ambassador for the Morsani Center for Advanced Healthcare, was awarded the inaugural USF Health Culture Coin as part of a new initiative acknowledging the impactful work being done across USF Health.

Hodges, who joined USF Health in 2010, works at the Morsani Center and is the first person many patients see when they arrive for their appointments. Patients and staff alike have notified administrators at USF Health about Hodges’ positive and helpful attitude and her infectious smile.

Here is an excerpt from a recent note from a patient:

“My husband and I are patients at Morsani Center and it has been a pleasure meeting Que. She is ALWAYS, cheerful, kind, caring, respectful, and sincere. …She is truly a people person. She can handle any and all frustrations with compassion…Que is a good example of an excellent employee and it would benefit other employees at USF if they would follow her lead. Each time we come into Morsani Center, we look forward to seeing Que. She lifts our spirits. Que is loved.”

Hodges was presented with the coin at a Town Hall meeting July 23 and was clearly surprised by the announcement.

The first USF Health Culture Coin was presented to Que Hodges by Dr. Mark Moseley.

“I want to surprise someone today,” said Mark Moseley, MD, MHA, chief clinical officer for USF Health. “Que Hodges, the first culture coin we’re giving out in this institution goes to you.”

The nomination for Hodges was read at the Town Hall:

Que Hodges is an outstanding representative for USF Health. She exemplifies a positive attitude, always keeping the patient’s needs as a priority. She greets each and every person entering the Morsani Center with a genuine smile and a warm welcome. She knows many patients and visitors by name and makes each feel important. She goes above what is expected to deliver excellent customer service to all who have the privilege of meeting her. Que will go so far as to escort patients to the Byrd Center or other locations when dropped off at Morsani in error. Coordinating transportation within our facility, as well as cab services and assisted living facility transportation, is part of her daily routine. She reacts to emergency situations calmly and professionally, ensuring that the patients are cared for in a safe and timely manner. Que is the “Face of Morsani.”   

The Culture Coin is part of a broader USF Health-wide initiative offering a fresh examination of what USF Health stands for, including updating the mission, values and principles that drive faculty and staff to put their best forward. These focus on becoming lifelong learners, constantly striving to improve, and displaying the gritty resolve necessary to continuously perform at the highest level. The coin itself is a symbol of dedication, optimism, inclusiveness, transparency and innovation and will be awarded to exemplary employees who go above and beyond in representing USF Health values.

Hodges joined USF Health in 2010 as a medical assistant within Clinical Operations and then promoted to Lead CMA for the Department of Neurosurgery. About three years ago, she was recruited to be the frontline Ambassador for the Morsani Center for Advanced Healthcare.

Learn more about USF Health’s mission and values visiting the website: https://health.usf.edu/care/hr/culture