Third Quarter 2019 Winners Earn Press Ganey Awards

Winners for the third quarter in 2019 have been named based on their stellar work as noted in patient satisfaction surveys for USF Health. The high marks earned them awards that are part of the USF Health’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.

The ongoing award program recognizes those who excelled in providing USF Health patients with exceptional care and service. Named each quarter based on that quarter’s survey results, winners are from four categories: provider, nurse practitioner/physician assistant, nurse, and office staff.

Q3-2019 winners are:

Provider: Charles Cox, surgery, with a score of 100%

Nurse practitioner/physician assistant: Melissa Bryant, with a score of 98.6 %

Nurse/MA: Surgery, Byrd Alzheimer’s Institute, with a score of 98.5%

Front Desk Staff Quality: Psychiatry Center, with a score of 98.7%

Left to right: Dave Anderson, Sally Abner, Natasha Olano, Anna Herrera, Dr. Charles Cox, Julia Roussos, Ingrid Starks, Lauren Bascone, Daniel Gregg.


Nurse and assistants from the surgery department of the Byrd Alzheimer’s Institute. Left to right: Eleanor Ware, Rona Bernuil, Anna Herrera, Trudy Sanford, Dr. Charles Cox.


Third quarter Press Ganey Award winner Melissa Bryant, APRN, middle, surrounded by her colleagues.