USF Health takes part in national Tell Me More campaign to highlight compassionate patient care

She’s a grandmother to 16 grandchildren, she’s taking a cruise to the Caribbean, and she’s going to Miami to get a boat. These are details June Ryan wants her health care team at USF Health to know about what’s going on in her life so she wrote them on a large poster as part of the Tell Me More event that aims to improve communication between physicians and their patients.

June Ryan shares new details about her life with Dr. Kevin O'Brien.

June Ryan shares new details about her life with Dr. Kevin O’Brien.

Held Feb. 15 to 19, the event is part of Solidarity Week and is sponsored by the Arnold P. Gold Foundation to raise awareness for compassionate patient care. Using the “Tell Me More” prompt, patients write at least three things about themselves on a poster, offering details about their own lives that the health care team might not know. Collected and posted on walls within clinics, the written information serves as a reminder that patients are more than the symptoms they present.

“The details patients provide us about themselves help us start conversations with them and offer a better way to humanize their medical experience with us,” said Lucy Guerra, MD, associate professor and director of the Division of General Internal Medicine for the USF Health Morsani College of Medicine.

“Sometimes we miss these details and knowing them could impact the health care we provide. These details can give the health care team a better understanding of what’s going on in the patients’ lives and what might be affecting their health, details that otherwise might not have been presented. That information helps us define better health care plans that patients are more likely to follow through on.”

At the Byrd Institute, Jasmin Perry writes down her three points with Dr. Crystal Jacovino.

At the Byrd Institute, Jasmin Perry writes down her three points with Dr. Crystal Jacovino.

The annual campaign is held at medical schools, patient care facilities and other organizations across the country. At USF Health, health teams in the Division of General Internal Medicine, the Department of Family Medicine, and the primary care clinic at the USF Health Byrd Alzheimer’s Institute stepped up to participate in the week-long campaign. In addition to forms for writing their three personal details, patients were presented with information about Solidarity Week, a button calling for Solidarity for Compassionate Patient Care, and an apple.

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Walter Chapin (far right) talks with his health care team, from left, Karin Hussein, first-year medical student, Santosh Reddy, MD, second-year resident, and Dr. Crystal Jacovino.

Walter Chapin (far right) talks with his health care team, from left, Karin Hussein, first-year medical student, Santosh Reddy, MD, second-year resident, and Dr. Crystal Jacovino.

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Shenita Sanders, certified medical assistant for USF General Internal Medicine.

Shenita Sanders, certified medical assistant for USF General Internal Medicine.