A winning attitude earns Pam McLean the Quiet Quality Award

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Pam McLean, staff assistant, in the USF College of Public Health Dean’s Office, is one of seven USF Health employees recognized for her exceptional efforts in problem-solving, having a positive attitude, providing leadership and staying resourceful. These are the attributes of USF Health staff members who earned Quiet Quality Awards and were recognized at an awards ceremony held May 24 in the Marshall Center Ballroom.

Quiet Quality Awards are for USF staff who excel in their work roles while also demonstrating professional traits that are beyond their basic job duties, such as problem-solving, positive attitude, leadership and resourcefulness. Sponsored by the USF Staff Senate, the awards have been given to successful employees since 1996.

“Pam welcomes new responsibility,” said Samantha Haylock, McLean’s supervisor and COPH’s assistant director of operations and strategic initiatives. “The role she stepped into was newly created and she stepped up with no hesitation. She was a quick learner and in my opinion has mastered the expectations!”

Pam McLean (Photo by Caitlin Keough).

Pam McLean (Photo by Caitlin Keough).

A native of the Bronx, NY, McLean’s working title is travel coordinator. In this role, she reviews travel for everyone in the COPH. She joined the college in February of 2015 and credits her ability to “transition from one role to another in a matter of months” as one of her proudest accomplishments. “As well as being nominated for the Outstanding Staff Award and being awarded the Quiet Quality Award,” McLean said.

In her nomination letter Haylock shared, “Give Pam a project and it will get done and usually before the deadline. Pam actively works on projects as soon as they are assigned. She requires very little supervision and will ask questions if clarification is needed.”

The married mom of three children earned a bachelor’s degree in business administration from Strayer University. When she’s not working, McLean enjoys interior design, spending time with family, reading and international travel. Thus far she’s vacationed in Greece, Dubai, Paris, Rome and the Dominican Republic. South Africa is on her short list for a future trip.

McLean vacationing in Santorini, Greece (above) and Rome, Italy (below) in August 2014. (Photos courtesy of McLean)

“Your efforts impact our student success, enable us to become a top research institution, and propel us into the national spotlight as a model for higher education,” USF System President Judy Genshaft told the awardees. “You are the professionals who keep USF running smoothly. Thank you for your integrity, your work ethic, your talents and your dedication to our students and to USF.”

There were 78 total USF Quiet Quality Award recipients for FYI 2016/17, representing all areas across the USF System.  The USF Health winners included:

  • Shari Gaesser, administrative specialist, College of Pharmacy Student Affairs
  • Paul Laplante, information tech support specialist, USF Health
  • Pamela McLean, staff assistant, College of Public Health Dean’s Office
  • Isabella Parizon, administrative specialist, Department of Internal Medicine
  • Agnes Ramirez, program coordinator assistant, Department of Pediatrics
  • Gail Van Alstine, executive administrative specialist, Office of Vice President for USF Health
  • Sharon Wright, staff assistant, School of Physical Therapy and Rehabilitation Sciences


USF System President Judy Genshaft, center, with some Quiet Quality award winners. From left: Erin Pierce (USF) and Pamela McLean, Isabella Parizon, and Gail Van Alstine (USF Health). (Photos courtesy of USF Health)

“Pam is always upbeat. Even in the most challenging situations she smiles through,” Haylock said. “From this she has been able to create a wonderful working relationship with all those she is involved with, which is a majority of the College.”

When asked what she enjoys most about the COPH, McLean shared “The people here are awesome!”

Judging from her award, people in the COPH agree that Pam is awesome, too.


Written by Natalie Preston, USF College of Public Health. Excerpts from USF Health News


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