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Group of business people access internet remotely through eduroam

Eduroam – Easy WiFi Connection Across Universities

Posted on June 6, 2017

“Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.” – Eduroam What is eduroam? Eduroam is an international roaming service for higher education and research institutions. Basically, it works by using a network of servers to allow an institution’s users, (e.g. students, faculty, staff) to stay […]

Mobile Archivum User

Introducing The New Travel Request Process For Archivum!

Posted on May 4, 2017

Thanks to four very hardworking USF IT teams, on July 1st a brand new feature will be coming to Archivum! In order to streamline the USF travel request process, it has been moved primarily to Archivum! What is a travel request? The travel request is the initial step of the traveling process, which includes receiving […]

Real and Simulated Pharmacy Plus

Virtual Simulation Learning and Development at USF Health

Posted on April 6, 2017

USF Health’s Over the Counter simulation was modeled after the futuristic Pharmacy Plus. (Top photo courtesy of Harvard Jolly).Virtual Simulations at USF began in 2010 when Joshua Jackson was handed a copy of Second Life and asked to utilize it in some way. He took the online 3D social networking world and created a comprehensive, immersive learning experience […]

A collage of different people expressing happiness

Customer Satisfaction Metrics

Posted on November 23, 2016

“A satisfied customer is the best business strategy of all,” ~ Business Author and Professor Emeritus at the University of New Orleans, Michael LeBoeuf. Measure and Invest in Customer Satisfaction Metrics Customer satisfaction metrics are a hugely significant resource for departments and organizations that rely on relationships to keep their operations rolling. If you fit […]

Team Benefiting from Personas and Customer Intelligence

How to Benefit From Personas

Posted on November 15, 2016

“If like many great goals, the success of yours is dependent upon a positive response or reaction from other people, then you have to get to know them. That’s where user personas enter the scene” ~ The Power of Personas Personas are all about customer intelligence. That is collecting and analyzing data about people in […]

Academic using HTML5 eLearning software program

HTML5 for Instructional Designers

Posted on September 20, 2016

HTML5 is, “the cornerstone of all modern web apps,” ~ World Wide Web Consortium (W3C). HTML5 ‘Cornerstone of All Modern Web Apps’ HTML5 is now the fifth and most standard version of hyper text markup language, being used by instructional designers, web developers, and digital innovators alike. The World Wide Web Consortium (i.e. W3C) is […]

Technology in Healthcare

Technology Revolutionizing Healthcare, Today & Tomorrow

Posted on September 13, 2016

“In the 20th century, at the beginning, most of the world was agricultural and industry was very primitive. At the end of that century, we had men in orbit, we had been to the moon, we had people with cell phones and color televisions and the Internet and amazing medical technology of all kinds” ~ […]

Hire & Collaborate with an SEO

What is Search Experience Optimization?

Posted on September 7, 2016

“I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive,” (Renowned Businesswoman & Journalist Dame Natalie Massenet, MBE, DBE)   […]

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