Outstanding Experience for our Patients with Dr. Edmund Funai
A large portion of health care value is embedded in the patient experience. Dr. Funai says each person who interacts with patients becomes part of the overall experience of care. USF Health encourages all health care professionals, at every touch point, to make warm and human connections with patients.
Improving Customer Service in Health Care
July 17, 2017
Successful business models could help improve patient satisfaction in health care. Dr. Funai says that the health care field needs to learn from other industries to improve themselves and their customers’ expectations. Companies like Disney and Ritz Carlton maximize customer experience, and health care can certainly use a similar approach to advance their overall tactics to improve patient satisfaction.
Current State of USF Health
June 30, 2017
USF Health is transforming clinical care to help improve patient experience and satisfaction. Dr. Funai says recent infrastructure investments will help measure quality improvements. Through these efforts, our goal is to help deliver the safest, most timely and effective care for patients.
Investments in USF Health
June 15, 2017
USF Health is providing the necessary resources to give patients the best visit experience. Edmund Funai, MD, chief operating officer at USF Health, vice dean for administrational at the Morsani College of Medicine and senior vice president for strategic development at the USF System, says USF Health values patients and their wants and needs. Each step of the patients’ visits and each person they interact with, from beginning to end, is an opportunity for us to satisfy them and ensure that their care is perfectly coordinated – to ease the frustrations that are typical with the health care system.